Support

Help and contact information for Indosso.

Email us: support@indosso.app

We read every message. Please allow 1–2 business days for a response.

Indosso is an outfit-planning app that suggests what to wear based on the weather and the clothing you already own. This page covers common questions, subscription management, and how to reach us.

Common Questions

How do I sign in, and why isn't my account syncing?

You can sign in with email and password, or with Google. Your closet syncs automatically when signed in. If sign-in fails, double-check the email address and try the password reset link on the sign-in screen. If syncing still doesn't work, sign out and sign back in on the device that isn't updating.

Why doesn't the weather show for my location?

Indosso needs location permission to fetch the current weather. On iPhone: Settings → Indosso → Location → While Using the App. On Android: Settings → Apps → Indosso → Permissions → Location. If you'd rather not share location, you can enter a destination manually using the Trip Planning feature.

How do I delete my account?

Open the app and go to Settings → Delete Account. You can also delete your account from the web at indosso.app/delete-account. Active app data is deleted immediately, with a brief backup retention period of up to 30 days as described in our Privacy Policy.

How do I export my data?

Open the app and go to Settings → Data Export. Your available account export may include your closet, saved outfits, wear history, trips, settings, and preference-related data.

Subscription Management

Indosso Premium is $9.99/month or $89.99/year. Your subscription renews automatically unless canceled. Manage and cancel it through the service where you subscribed. On the website, applicable tax (such as sales tax or VAT) is added on top of this price at checkout. Google Play shows your price before you buy.

Google Play (Android)

Open Google Play → Profile → Payments & subscriptions → Subscriptions → Indosso → Cancel subscription.

Indosso website (Link)

In the app, open Settings → Account → Manage Subscription and cancel there. You can also go to link.com and sign in with the email you used at checkout; Link shows your Indosso subscription and guides you through cancelling. If you checked out without a Link account, your receipt email from Link lets you create one.

Cancellation stops future renewals. Premium access continues through the end of the paid billing period unless a refund ends access sooner.

Indosso website (receipt from KSK Digital LLC)

If your website receipt came from KSK Digital LLC instead of Link, your subscription is not on link.com. Cancel it at indosso.app/api/manage-subscription: enter the email address you used at checkout and use the one-time code Stripe sends you. If that page doesn't open a cancellation screen, or anything else goes wrong, email support@indosso.app from the address you used at checkout and we'll cancel it for you.

Important: Deleting your Indosso account does not cancel your subscription. Cancel the subscription separately to prevent future charges.

Premium on a new device

Premium belongs to your Indosso account, not to one device. Sign in with the same account on the new device and Premium unlocks there too. If it doesn't, email us.

What happens when Premium ends?

Your closet, saved outfits, planned outfits, and trips remain in your account, but Premium-only features are unavailable until you resubscribe. Free usage limits apply: up to 30 closet items and five outfit generations per UTC day.

Refunds

Eligibility depends on the payment provider's policies and applicable law. For more information, see our Terms of Use.

Privacy & Data Requests

For full details on what we collect and how we use it, see our Privacy Policy, Terms of Use, and Data & Memory Promise.

For privacy-specific questions, email privacy@indosso.app. For everything else, use the support address above.

Last updated: October 25, 2026